The kitchen is flooding.
They are not waiting for a callback.
Water damage gets worse by the hour, and so does the caller’s patience. Rivet answers, tells them where the shutoff usually is, takes the address, and books the visit — or flags it as an emergency and alerts you straight away.
48% of calls to home-services businesses go unanswered. Invoca, 2026 — 70M+ calls analysed
The calls it will not let you miss
These stop the booking flow. The assistant tells the caller to hang up and call 911 or their utility, then alerts you immediately — it does not put an emergency in a time slot.
- Active flooding, a burst pipe, a ceiling coming down
- Sewage backing up into the home
- Any smell of gas or propane
It already knows what your callers ask
Your prices, your policies and your answers go in once, in your own words. We start you with a drafted set for your trade — you edit what is not true for you rather than writing from an empty box.
“My water heater is leaking — what do I do right now?”
“Do you clear main lines, and do you camera them?”
“Do you work on wells or septic?”
You can change any of it from Settings, and the next call uses it.
Live demo
Don’t take our word for it. Call it.
Talk to Rivet right now, from your browser. Pick a trade, play the homeowner, and watch the job card fill itself in while you talk.
Bluewater Plumbing Co.
Fictional business · Phoenix, AZ · (602) 555-0167
Try: “My water heater is leaking into the garage.” Or test it: “I smell gas.”
Uses your microphone. Make up a name and address — Rivet doesn’t keep demo calls. · 120-second demo · real AI, no script
Every call opens with the AI and recording disclosure. The demo too.
New job
Bluewater Plumbing Co.
Caller
Callback
Address
Issue
Urgency
Appointment
The problem
Every missed call is a job your competitor just won.
Homeowners with a leak or a dead AC do not leave voicemails. They hang up and dial the next number. The phone ringing out is not an inconvenience — it is revenue walking out the door, all day, while you are under a house with your hands full.
48%
of home-services calls go unanswered
Invoca, 2026 — 70M+ calls analysed
55%
of shops never ask the caller to book
Even on the calls they do answer
$7–$11
per call for a human answering service
Smith.ai list pricing, September 2026
What Rivet will never do
- Pretend to be a person
- Quote a firm price or diagnose
- Take a card number over the phone
- Call a customer back on its own
How it works
Nothing to install. Nothing to learn.
Keep your number
Your phone rings first, exactly like today. If you do not pick up after a few rings, the call rolls to Rivet instead of voicemail. On a mobile line, setup is one code on your handset — about 90 seconds; a business phone system takes one forwarding rule instead. Either way, we verify it with a real test call.
Rivet answers like your best dispatcher
It knows your trades, your service area, your trip fee, the brands you work on and the jobs you will not take. It qualifies the caller, handles the emergencies first, and never forgets to ask for the booking.
The job lands on your calendar
Booked straight into Google or Outlook against your real availability. You get a text with what happened, the full transcript and the recording. No app to check, nothing to type in later.
The math
What is your voicemail costing you?
Move the sliders to match your shop. The missed-call default is Invoca’s 2026 figure across 70M+ home-services calls.
You are losing about
$4,550/month
52 missed calls a month
≈ 13 jobs that went to the next number
Rivet Starter is $149/mo
$104.30/mo at founding pricing
31× what Rivet costs
Rivet pays for itself if it saves one of those jobs a month.
An estimate from your inputs, not a promise. Plan picked by the minutes your missed calls would use.
The alternatives
Every other way to answer the phone, side by side.
You already have an answering strategy. It is just usually voicemail.
| What you get | Rivet | Voicemail | Answering service | In-house receptionist |
|---|---|---|---|---|
| A real conversation, nights and weekends | Yes | No | Yes | Business hours |
| Books the job on your calendar | Yes | No | Usually extra | Yes |
| Emergency triage + instant owner alert | Yes | No | Varies | Business hours |
| Answers in Spanish | Yes | No | Usually extra | If you hire bilingual |
| Knows your prices, area and services | Yes | No | From a script | Yes |
| Text summary, transcript and recording | Yes | Audio only | A message | Varies |
| What it costs | from $149/mo | $0 — plus every job that hangs up | $1.50–$5.00 per minute | A full-time wage + benefits |
Answering-service range from PATLive, Abby Connect and Ruby list pricing, September 2026. “Varies” means it depends on the plan you buy.
Why Rivet
Built by people who asked what actually goes wrong.
Emergencies never wait on an AI
Gas, carbon monoxide, fire, flooding, live wires, no heat in a freeze — Rivet recognises these and escalates to you immediately instead of booking them for Tuesday.
We prove forwarding still works
Carriers silently reset call forwarding after a SIM swap or a phone update. Rivet places a test call every week and texts you if it fails. Every other service just hopes.
Junk calls are free
Spam, wrong numbers and hangups under 30 seconds never touch your minutes. You pay for conversations, not for robocalls.
Your calls never train anyone’s AI
Recordings and transcripts are used to run your service and nothing else — never to train AI models, ours or anyone else’s. Not a setting, not a tier.
Pricing
One job pays for the month.
We bill by the minute, not by the call — so a long conversation never costs you a whole extra call, and you are never charged for a hangup. Cancel any time, no setup fee, no contract.
Starter
1–2 trucks — you are the phone system
First 12 months, then $126.65/mo for life
400 minutes
≈ 114 answered calls · 1 number
- Answers, qualifies and books every call
- Google & Outlook calendar booking
- Summary text, full transcript and recording
- Emergency triage — gas, CO, fire, flood, no-heat
- Weekly forwarding health check
- Live minutes meter and overage spend cap
Pro
3–5 trucks — you are missing real money
First 12 months, then $237.15/mo for life
900 minutes
≈ 257 answered calls · 1 number
- Everything in Starter
- Warm transfer to a human
- Screen Everything mode
Scale
6–15 trucks — multi-trade or multi-location
2,000 minutes
≈ 571 answered calls · 1 number
- Everything in Pro
Your price is locked forever. Founding members never see a price increase, on any plan, for as long as the account stays active. Limited to the first 100 businesses. Available on Starter and Pro.
Need more minutes?
Top up any time. Add-on minutes never expire while you’re a Rivet customer — they roll over month after month.
Questions
The things contractors actually ask.
No. You keep the number on your trucks, your signs and your website. Your phone rings first, exactly like today. Only the calls you do not pick up roll to Rivet instead of going to voicemail. Setup is one short code dialled on your handset, and we place a real test call afterwards to prove it worked.
How many jobs did you miss this week?
Set it up in about 90 seconds, keep your number, and find out. No contract — cancel in one click.
Not a contractor?
There are two ways to earn with Rivet.
Both are independent and commission-only. There is no fee to join and nothing to buy, and we publish the percentages rather than making you ask.
Rivet Partner
Call contractors and close them
We provide vetted prospect lists in waves of 25. Every call is dialled by hand — there is no autodialer in the portal and never will be. Open in seven states today.
20% of the first payment, then 5% for 12 months
Affiliate
Share a code with people who already listen to you
No calling, no lists, no quota. Open in every state.
10% of the first payment, then 5% for 6 months
Rivet Partners and affiliates are independent contractors. Commission is calculated on money actually collected from the customer, holds for 45 days against refunds and chargebacks, and is paid monthly through Stripe. Percentages are stated above; we make no representation about what any individual will earn.